Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Management Level :10
Work Experience :4-6 years
Work location :Mumbai
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : Is responsible for ensuring that services and infrastructure are able to deliver the agreed capacity and performance targets in a cost effective and timely manner Considers all resources required to deliver the service, and plans for short, medium and long term business requirements Ensure regular data for capacity monitoring is available Review process documents so that they are in line with organizational changes and technical standards Identify areas of process improvement
Technical Experience : Is responsible for ensuring that services and infrastructure are able to deliver the agreed capacity and performance targets in a cost effective and timely manner Considers all resources required to deliver the service, and plans for short, medium and long term business requirements Ensure regular data for capacity monitoring is available Review process documents so that they are in line with organizational changes and technical standards Identify areas of process improvement
Professional Attributes : Good communication skills both written verbal Good analytical skill
Educational Qualification : MBA
Additional Information : Resources already identified and RRD is only for tagging
15 years of full time education
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