Accenture Looking for Project Management Office (PMO) Mobilization & Run Application Tech Support Practitioner at Gurgaon, Haryana Full Time

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Management Level :8

Work Experience :8-10 years

Work location :Gurugram

Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : – Communicating the vision of CSI across the Accenture organization and to the Client – Agrees together with the stakeholders on the criteria for the CSI entries – Coordinates any improvement actions beyond the BAU required to maintain or improve services triggered by Accenture based on the inputs of the Tower Leads – Ensures BAU improvement actions are fully documented in the CSI Tracker – Reviews of progress updates for improvement opportunities within CSI Tracker

Technical Experience : -Plan and deliver CSI Tracker, CSI Proposals and CSI activity metrics – Should have experience as a CSI Manager/Lead – Able to schedule Service Evaluations based on defined service dimensions

Professional Attributes : Excellent communication skills, Outspoken / Interactive, dealing with multiple teams Dealing with multiple Vendors / Stakeholders Available for 247 rotational shift

Educational Qualification : 15 years of Regular Education

15 years of full time education