Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Management Level :12
Work Experience :1-2.5 years
Work location :Bengaluru
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : Administration of the Identity service including Okta and an in-house Joiners, Movers, Leavers JML automated account management system Continued maintenance of integration of the tools that delivery the Identity service, including AD, G-Suite, Oracle eBusiness, and in-house JML system including liaising with application owners to gather requirements and develop integration approaches Troubleshoots and manages the resolution of issues related to identities, systems, access and accounts
Technical Experience : 1 year second line experience in supporting a OKTA, AD, Google platform Experience in supporting Microsoft Active Directory or Azure Experience troubleshooting, managing, and solving issues related to identities, systems, access, accounts, authentication, authorization, entitlements, and permissions Proven experience of working in teams in the successful delivery of complex, high-performance and high-quality systems Experience of working in a collaborative environment
Professional Attributes : Proven experience of working with business stakeholders, Product Owners, Architects, Cyber Security Managers, and Business Analysts Experience using Azure cloud, active directory, OKTA and service now Desirable: current work experience IAM solutions
Educational Qualification : BE / BTech
Additional Information : a: 24/7 support b: 5 day working/week c: 9:30hr shift, 1hr break
15 years of full time education
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