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Project Role :Application Developer
Project Role Description :Design, build and configure applications to meet business process and application requirements.
Management Level :10
Work Experience :4-6 years
Work location :Hyderabad
Must Have Skills :Service Desk Management
Good To Have Skills :No Technology Specialization
Job Requirements :
Key Responsibilities : Manage the help desk team and evaluate performance Ensure customer service is timely and accurate on a daily basis Recruit, train and support help desk representatives and technicians Set specific customer service standards Contribute to improving customer support by actively responding to queries and handling complaints Establish best practices through the entire technical support process Follow up with customers to identify areas of improvement Develop daily, weekly and monthly reports on help
Technical Experience : The ability to build a cohesive team and to manage people effectively A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team An ability to balance and plan the short-term actions of the team
Professional Attributes : Proven work experience as a Help desk manager Hands on experience with help desk and remote control software Solid technical background with an ability to give instructions to a non-technical audience Customer-service oriented with a problem-solving attitude
Educational Qualification : BSc degree in Computer Science, Information Technology or relevant field
15 years of full time education
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