Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Management Level :12
Work Experience :1-2.5 years
Work location :Hyderabad
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : a: L1 Service Desk Call taking profile b: Respond to the issues reported by customer predominantly through voice and emails, chat, etc c: Identify, investigate, and diagnose the issue d: Provide resolution to hydcustomer based on inscope processes e: Follows the incident life cycle as defined by process – log the incident – categorize and document – resolve or assign the incident to relevant assignment group f: Achieve client and Accenture defined targets
Technical Experience : a: Incident management and usage of ticketing tools b: Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills c: One to two years of experience d: Minimum one year of experience in Service Desk domain supporting global customers
Professional Attributes : a: Excellent verbal and written communication skills with email etiquette and customer service skills b: 24×7 Support, mostly night shifts and rotation is ONLY as per project requirement c: 9.5 hrs. shift, 5 days working per week with two weekly offs based on roster
Educational Qualification : a: Bachelors degree
Additional Information : Flexibility to work on weekends and Indian holidays
15 years of full time education
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