Project Role :Infra Tech Support Practitioner
Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Management Level :11
Work Experience :2.5-4 years
Work location :Bengaluru
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : 1 Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat remote support 2 Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group
Technical Experience : 1 Technical Certifications like A, Network , Security , CCNA, MCP, MCSP etc 2 Experience should be from voice based technical support desk, supporting Americas/Europe/ EMEA etc Continent customers 3 Domestic tech support can be considered post evaluating on Voice and accent of candidate 4 BPO/ Call Center experience can be considered post evaluating the technical knowledge of the candidate
Professional Attributes : 1 Excellent communication skills, with neutral accent 2 Excellent written communication skills with email etiquettes 3 Fundamental Technical know-how on system trouble shooting
Educational Qualification : BE
Additional Information : NA
15 years of full time education
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