Accenture Looking for Service Desk Voice Support Application Developer at Bengaluru, Karnataka Full Time

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

Accenture | Let there be change

We embrace change to create 360-degree value

www.accenture.com

Project Role :Application Developer

Project Role Description :Design, build and configure applications to meet business process and application requirements.

Management Level :10

Work Experience :4-6 years

Work location :Bengaluru

Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : 1-Serving as the first point of contact for customers seeking technical assistance over the phone or email 2-Ticket management using IT service management tools Raise / check / update / close 3-Categorization 4-Dispatch 5-Incident resolving 6-First line cross platform support : both technical and functional 7-Employee onboarding 8-User Access Management on boarding/off boarding 9-Workplace support 10-Telephony support : fixed and mobile phones 11-Ticket reporting activities

Technical Experience : Microsoft 1-Office 2-WIN10 3-WIN2016 4-Active Directory 5-Powershell 6-PowerBI 7-Linux : basics 8-iOS 9-Citrix : Basic understanding 10-Networking : Basic understanding

Professional Attributes : -Language : English Excellent -Great communication skills -Take initiative Responsive – Responsible

Educational Qualification : Minimum 15 years of minimum experience

15 years of full time education