Accenture Looking for Service Desk Voice Support Application Tech Support Practitioner at Gurgaon, Haryana Full Time

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

Accenture | Let there be change

We embrace change to create 360-degree value

www.accenture.com

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Management Level :12

Work Experience :1-2.5 years

Work location :Gurugram

Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : a: L1 Service Desk Call taking profile b: Respond to the issues reported by customer predominantly through voice and emails, chat, etc c: Identify, investigate, and diagnose the issue d: Provide resolution to customer based on inscope processes e: Follows the incident life cycle as defined by process – log the incident – categorize and document – resolve or assign the incident to relevant assignment group f: Achieve client and Accenture defined targets

Technical Experience : a: Incident management and usage of ticketing tools b: Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills c: One to two years of experience d: Minimum one year of experience in Service Desk domain supporting global customers

Professional Attributes : a: Excellent verbal and written communication skills with email etiquette and customer service skills b: 24×7 Support, mostly night shifts and rotation is ONLY as per project requirement c: 9.5 hrs. shift, 5 days working per week with two weekly offs based on roster

Educational Qualification : a: Bachelors degree

Additional Information : Flexibility to work on weekends and Indian holidays

15 years of full time education