Accenture Looking for Service Management Framework Design and Implementation Application Tech Support Practitioner at Pune, Maharashtra Full Time

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

Accenture | Let there be change

We embrace change to create 360-degree value

www.accenture.com

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Management Level :11

Work Experience :2.5-4 years

Work location :Pune

Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : a Planning and managing support for change management tools and processes b Maintaining the change schedule and projected service outage c Ensure alignment between Change Management and other service management processes and functions Incident, Problem, Configuration, Service Desk, etc d Review and authorize RFCs e Planning, scheduling, managing and chairing CAB meetings f Formally authorizing changes at agreed points in the change lifecycle g Change review before closure – Change Management

Technical Experience : a Knowledge and understanding of change process, principles, methodologies and tools b Client relationship management – Flexible and adaptable; able to work in ambiguous situations c Problem solving and coordination skills d Familiarity with project management approaches, tools and phases of the project life cycle e Change management certification or designation desired

Professional Attributes : a Exceptional communication skills, both written and verbal

Educational Qualification : Any graduate

15 years of full time education