Accenture Looking for Service Operations IT Customer Service Representative at Pune, Maharashtra Full Time

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

Accenture | Let there be change

We embrace change to create 360-degree value

www.accenture.com

Project Role :IT Customer Service Representative

Project Role Description :Provide technical support for resolution of customer IT problems, incidents, issues, requests and queries. Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact, not transaction processing.

Management Level :10

Work Experience :4-6 years

Work location :Pune

Must Have Skills :Service Operations

Good To Have Skills :Service Desk Management

Job Requirements :
Key Responsibilities : A:-Work on Monitoring and ITSM Tools:Zabbix, Catchpoint, Splunk, F5, Rundeck, Dynatrace, SNOW B:-Unix /Linux based command execution as part of resolution C:-Active Directory, User management/access provisioning D:-Scheduling and Execution of Deployments E:-ITIL process governance Work on Incident, Change, Service Requests Should have knowledge on SNOW F:-Outage Detection – Drive Major Incident Management G:-MIM calls together with client Send Periodic communications H:-SLA Management,Reporting

Technical Experience : A:-Should have Knowledge and worked on Monitoring Tools and concepts B:-ITIL Process Knowledge Any Certification would be added advantage C:-ITSM Tool Knowledge such as SNOW D:-Understanding on Basic Linux/Unix commands

Professional Attributes : A:-Good communication – Possess Good interpersonal communication skills including verbal, written, presentation and listening B:-Adopt to new requirements and Technology requirements C:-Provide 24 x 7 shift coverage on rotation

Educational Qualification : 15 Year

Additional Information : A:-Service request Management,Service Management B:-Outage detection,Client/Customer communications

15 years of full time education