Accenture Looking for ServiceNow IT Business Management Application Tech Support Practitioner at Bengaluru, Karnataka Full Time

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

Accenture | Let there be change

We embrace change to create 360-degree value

www.accenture.com

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Management Level :9

Work Experience :6-8 years

Work location :Bengaluru

Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions Configure Workflows in the ServiceNow platform Resolving ad hoc challenges including break fix d-Work with release/version upgrades

Technical Experience : Good understanding of ServiceNow Development Platform including, but not limited to ITSM, Custom Development, ITOM Exposure on complete ITSM / ITIL support process especially in areas of Service Design, Service Transition and Service Operation Worked with 3rd party integrations using REST, SOAP Should be able to identify gaps that exist in IT operations and propose recommendations for improvement Minimum 5 years experience supporting the administration, configuration development of the tool

Professional Attributes : Excellent written and verbal communication skills Good analytical skills along with Project management and time-management skills Strong problem solving skills Teamwork and team building skills

Educational Qualification : Bachelors Degree in Computer Science/IT/Engineering or related field

Additional Information : Mandatory : Certified ServiceNow ITSM Fundamentals Optional Certified ServiceNow ITOM / GRC, ITAM

15 years of full time education