Accenture Looking for ServiceNow IT Operations Management Program/Project Management Representativ at Hyderabad, Telangana Full Time

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com

Project Role :Program/Project Management Representativ

Project Role Description :Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements.

Management Level :9

Work Experience :6-8 years

Work location :Hyderabad

Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : Respond to user/client escalations and engage functional escalation and Management escalation as required 2 Participate in incident management meetings, drive initiate SRT bridges 3 Prompt handling of all /incidents/problems/SRs in order to minimize the impact of incidents upon client end service quality and consequently identifies opportunities to improve the day-to-day operations of the client supported Drive metrics for Hopping, backlog, reopen tickets ageing tickets

Technical Experience : 1 ITIL V3/ITIL V4 Foundation certification 2 Knowledge of the connecting processes like problem, change, event management 3 Hands on experience of MS Excel 4 Good knowledge on the Service Now IT

Professional Attributes : -Good communication skill, Leadership skills, team handling skills, analytical skills and good presentation skills and ability to work independently

Educational Qualification : Graduate

Additional Information : -Willing to work in 24/7 support rotational shifts

15 years of full time education