Project Role :Infra Tech Support Practitioner
Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Management Level :11
Work Experience :2.5-4 years
Work location :Kolkata
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : 1 Maintain responsibility for enterprise IT monitoring capabilities, Monitoring of the availability and performance of systems at both the infrastructure and application levels Perform daily support for any monitoring related queries -Incident request ticket handling as well as follow-ups on all monitoring aspects 2 Expertise in Installation, Configuration, Migration, Troubleshooting and Maintenance of Zabbix and Splunk 3 Troubleshooting skill as a tools admin
Technical Experience : 1 Skilled in enterprise tools Knowledge in implementing/supporting any monitoring tools 2 Good knowledge on Wintel/Unix/Linux technology 3 Technically inclined and has interest/passion for infrastructure monitoring 4 Ability to perform cross-functional collaboration with other technical teams, vendors, field technicians, etc to address specific outages or issues 5 Good understanding of ITIL methodologies and apply them in Day to day operations Must be knowledgeable on alerts and how to troublesh
Professional Attributes : 1 Good communication skills 2 Ability to work with other technical teams, vendors, field technicians, etc to address specific outages or issues 3 Technically inclined and has interest/passion for infrastructure monitoring 4 Positive attitude/willing to learn/open to support additional tools
Educational Qualification : Bachelors Degree
15 years of full time education
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