Accenture | Let there be change
We embrace change to create 360-degree value
www.accenture.com
Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Management Level :8
Work Experience :8-10 years
Work location :Bengaluru
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : 1- Liaising with the customer technical representatives 2- Provide recommendations to client on deployment of new features 3-Create and Manage requests on ITSM tool 4-Provide training and mentor existing team and new hires 5- Client escalation management, stake holder management 6-Implement the changes as applicable, test the changes and handover to customer 7-Troubleshoot issues with Storage Deployment 8- Storage Technology operations management
Technical Experience : 1-Excellent knowledge and troubleshooting skills on Dell Storage, EMC Isilon, NetApp, Compellent, Powervault, EqualLogic and Data Domain storage technologies 2-Should have 5 years of experience in Storage operational support 3- Should have supported Storage deployments 4-Should have experience performing Storage transitions / transformations 5-Good understanding of procedures, application and concepts within own subject area and understanding them in the context of the business
Professional Attributes : 1-Excellent Written and Verbal Communication 2-Flexible to work in 24×7 Shifts 3-Good understanding of procedures, application and concepts within own subject area and understanding them in the context of the business
Educational Qualification : BE
15 years of full time education
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