Project Role :Infra Tech Support Practitioner
Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Management Level :9
Work Experience :6-8 years
Work location :Hyderabad
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : 1 Architectural knowledge of key technologies, such as clustering, remote administration tools, directory services, or scripting, for standard tasks and troubleshooting, and design 2 Deep Skills and Architectural understanding of the Windows or Ubuntu/RHEL platform, including integration into a larger, heterogeneous environment hosted on AWS Cloud and VMware 3 Investigate and Troubleshoot complex Infrastructure issues and provide RCAs Severs OS, AWS, and VMware 4 Should be able to Manage, Deplo
Technical Experience : 1 Incident Management: The Level-2 IOC is responsible for monitoring the Windows/Linux server infrastructure, identifying, and diagnosing system or application incidents or problems, and taking necessary actions to resolve them This may include coordinating with other teams, vendors, and service providers to ensure that the systems are functioning optimally 2 Troubleshooting: When systems issues arise, the Level-2 IOC is responsible for troubleshooting and triaging them They must have in-depth k
Professional Attributes : Good communication and Presentation skills Ability to communicate and work across different cultures and social groups Ability to plan activities well in advance and takes in to account possible changing circumstances
15 years of full time education
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