Access Systems Looking for IT Helpdesk Executive at Thane, Maharashtra Full Time

Key Responsibilities (Job Description)

1. Serve as the first point of contact for bank users seeking technical assistance over the Ticketing system phone or email

2. Able to manage the IT helpdesk service system (Configuration, Call log, resolution and user satisfaction)

3. Perform remote troubleshooting through diagnostic techniques and pertinent questions

4. Determine the best solution based on the issue and details provided by user

5. Walk the customer through the problem-solving process

6. Direct unresolved issues to the next level of support personnel & take feedback. Ensure to update the required updates in Ticketing system

7. Provide accurate information on IT products or services

8. Record events and problems and their resolution in Incident logs as per prescribed format

9. Follow-up and update user status and information

10. Pass on any feedback or suggestions by users to the appropriate internal team

11. Identify and suggest possible improvements on procedures

12. Manage complete IT asset inventory Management (Hardware & Software)

Ensure to prepare Monthly MIS & other reporting in time

Essential Skill Sets: –

1. Proven experience as a IT help desk technician role

2. Good understanding of computer systems, mobile devices and other tech products

3. Ability to diagnose and resolve basic technical issues

4. Proficiency in English

5. Excellent communication skills

6. Customer-oriented and cool-tempered

7. Experience in managing IT asset inventory Management (Hardware & Software)

8. Managing and follow-up for compliance (Patch, Antivirus and DLP)

9. Resource should be vendor independent

10. Knowledge of ticketing system, preferably Manage engine Service desk

11. Be Adept at Time Management

Job Type: Full-time

Salary: ₹300,000.00 – ₹400,000.00 per year

Benefits:

Shift:

• Fixed shift
• Flexible shift

Education:

Experience:

• total work: 2 years (Required)
• MIS: 2 years (Required)

Language:

• Fluent English (Required)