Accolite Digitial Looking for Engineer – IT Operations at Hyderabad, Telangana Full Time

0 – 2 Years

Skills

Tech Support,

App Support,

Service Desk

Proven experience (0.6- 2years) as a technical support engineer, application support, product-based support, IT Service Desk engineer, etc.Good understanding of Active Directory (for ex:- password resets), Software troubleshooting, etc. Ability to diagnose and resolve basic technical issues.Good understanding of ITIL – Incident Management.Serve as the first point of contact for customers seeking technical assistance over the phone, email, or chat.Perform remote troubleshooting through diagnostic techniques and pertinent questions – Determine the best solution based on the issue and details provided by customersWalk the customer through the problem-solving process and direct unresolved issues to the next level of support personnel.Provide accurate information on IT products or services – Record events and problems and their resolution in logs.Excellent communication skills (Reading, writing, speaking) Mandate- Experience handling international clients over the phone, good probing skills.Client-oriented, cool-tempered, adaptive, and flexible.Open to 24/7 work environment and rotational shifts.Mandate – IT Grads or relevant experience as a tech support engineer (0.6-2 years).

About Company

Accolite is a leading Digital Engineering, Cloud and Data & AI services provider that delivers robust digital transformation initiatives to Global 2000 customers. Accolite provides these services to the banking and financial services, insurance, technology, media and telecom, healthcare, and logistics industries. Accolite has 3,000 professionals globally and a presence across the United States, Canada, Mexico, Europe, and India.

For more information visit: www.accolite.com