Accor North & Central America Looking for Director of Information Technology at Mumbai Metropolitan Region Full Time

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

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Job Description

Responsible for monitoring and maintaining the IT infrastructure, including the computer networks, servers, POS systems and communication technologies of the Hotel.

Ensuring and implementing security measures to ensure the integrity and privacy of corporate and guest data, as well as compliance with data protection regulations.

Leading the IT team

Selection of new employees, in close cooperation with the Manager Talent & Culture and in consultation with the hotel management

Technical instruction for employees and trainees

Motivation of the team

Installation and configuration of hardware and software.

Troubleshooting and troubleshooting of IT issues that arise.

Technical support for all employees of all mentioned companies as well as the organization of employee training to ensure the efficient use of IT systems and tools.

Development of technological solutions that improve guest service, such as optimization of reservation systems, digital check-in/check-out procedures and Wi-Fi services.

Resolving issues and handling guest complaints, related to IT challenges.

Communicate with other departments to ensure the smooth running of operations.

Negotiation and communication with IT suppliers and service providers to ensure that the products and services delivered and used meet the requirements of hotel operators.

Responsibility for effective vacation planning for all team members.

Regular participation in HOD meetings and conducting daily team briefings.

Conducting appraisal interviews with all team members, according to ACCOR standards.

Management of the IT budget in terms of efficient use of resources.

Leading IT projects and initiatives, such as introducing new technologies or updating software applications.

Informing management about the status and progress of IT initiatives.

Preparation of reports to document the usefulness and effectiveness of IT systems.

Tracking technological trends. The incumbent must deal with current IT trends in order to keep hotel operations competitive.

Qualifications

Knowledge and Experience

• Diploma in Information Technology
• Minimum 8 years of relevant experience with at least 1 year in a similar capacity
• Good reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint
• Knowledge of Windows Operating System

Competencies

• Good communication skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Well-presented and professionally groomed at all times