Accurafind HR Consultant Looking for Technical Support Engineer (Japani Language) at Mohali, Punjab Full Time

· 2-4 years of experience in IT support environment

· Experience in patch management systems and patch automation systems.

· Experience in Incident Management and ticket process.

· Able to work in 24×7 shift environment and working with Global clients.

· Well aware of change request process.

· Experience working in Server health check systems.

· Prior Experience with Microsoft client is preferred.

· Desktop IT support Helpline services.

· Knowledge of remote access applications .

· Understanding of Drivers/Patches/Tools download from OEM web site

· IT infrastructure support Troubleshooting support via phone, email, Remote login or instant messenger

· Cloud services including Office 365

· Website and email hosting Virtual servers, data hosting, and online backup

· 360-degree network security, including malware and antivirus

· Incident Management: Reports for regular incidents.

· Service Management. Reports for regular problems. Regular Infrastructure reports, Uptime, Downtime reports.

– Daily Monitoring of the systems.

· Installing and configuring computer hardware, software, systems, networks, printers and scanners.

· Monitoring and maintaining computer systems and networks.

· Responding in a timely manner to service issues and requests.

· Setting up accounts for new users.

· Testing new technology.

· Possibly training more junior staff members.

Spoken English : Excellent Level.

Spoken Japanese : Excellent Level

Responsibilities :

1- Remote Service Desk Services

–

· Answer/ respond to end user’s issues via phone, email, or ticketing system

· Trouble shot and resolve issues according to SLA and by following defined escalation path when needed.

· Creating and maintaining operation run books.

2- Operation Services

· Routing monitoring of servers and meraki device health

· Monitoring server backups

· In case of alerts in monitoring, raise a ticket so that issue can be resolved.

· Creating and maintaining operation run books

3- It Assets Services

· Keep record of It Assets(PCs,Printers, I phones, iPads and Accessories) and notify it to central IT .

· Monthly reporting of inventory status and recommendations for procurement

4- Service Delivery Management Service

· Management incident and service request to meet agreed SLA

· Participate in weekly operation meetings

· Monthly Reporting on how services are delivered and recommendations for improvement.

Benefits

WHAT WE OFFER YOU

· Competitive salary

· Working in a creative and enthusiastic international environment .

· Modern equipment and office

· Paid day off for your birthday, and for the national holidays

· We build a great and complex product that millions of people will use and appreciate everyday

· Join a team where you can grow and expand your professional experience

Job Types: Full-time, Regular / Permanent

Salary: ₹50,000.00 – ₹80,000.00 per month

Schedule:

• Day shift
• Morning shift
• Rotational shift

Supplemental Pay:

COVID-19 considerations:
yes

Application Question(s):

• Spoken English : Excellent Level.

Spoken Japanese : Excellent Level

Education:

Experience:

• IT support environment: 2 years (Preferred)
• Desktop IT support Helpline services.: 2 years (Preferred)
• Cloud services including Office 365: 2 years (Preferred)
• 360-degree network security, including malware antivirus: 2 years (Preferred)

Language:

• Japanese (Preferred)
• English (Preferred)

Speak with the employer
+91 8802020238