Acko Looking for System Admin Role(Offrole) at Bengaluru, Karnataka, India Full Time

ACKO is India’s first and only fully-digital Insurtech (product) company to have taken insurance by storm. You might have seen our cool ads or are already a customer and we hope you have noticed how we are rewriting the rules of the insurance game constantly and persistently.

Based out of Bangalore, we are solving for the Indian market. But we are a part of a global wave of insurtech startups such as ZhongAn in China , Oscar, Lemonade, Metromile in the US, that are known to succeed owing to their business models and technology.

We are a unicorn backed by a slate of marquee investors like Binny Bansal, Amazon, Ascent capital, Accel, SAIF, Catamaran, General Atlantic and Multiples. In only four years since our inception and operations, our products have reached ~75M unique users. We have partnered with some of the biggest names of the digital ecosystem such as Amazon, Ola, RedBus, Oyo, Lendingkart, ZestMoney, GOMMT group etc.

At ACKO, job roles are focused at impact and we’re here to transform the way the industry operates. Innovation drives us and our products, and we are poised to disrupt insurance, powered by our pioneering products. We have changed the landscape of this age old sector in a growing economy like India and have miles to go from here.

After having crossed the $1B valuation mark, our eyes set on even bigger milestones. If you think we’re just about growth and numbers, employee wellbeing lies at the core of all our programs and policies. We are a regular ‘Great Place to Work’ winner and consistently feature on Linkedin’s list of top startups. Currently 1000 strong, we are hiring across all functions.

Job Description

A System Administrator will need to ensure the smooth running of daily activities and maintenance of
the Company Assets (Endpoints , Network devices, Access Points & Printers). In this role, identify and
troubleshoot technical issues. They need to provide internal customer support and sustain in-depth
knowledge of the system.
What is the job like:

• Installation, configuration, and Managing of Windows 10 and MAC machines.
• Drive closure of end-user IT Helpdesk Requests within the specified SLAs.
• Repairing and replacing equipment as necessary.
• Able to coordinate with colleagues and Manager for IT related requirements.
• Act as a reliable point of contact for the Service Desk team for issue escalations & non-standard

service requests.

• Plan and execute maintenance activity as per the schedules.
• Installation and Configuration of applications such as Office 365, Call Centre Agent app, etc.
• Installation and Management of Endpoint solution i.e, Trend Micro.
• Monitoring of Servers and Network devices to ensure minimal downtime.
• Inventory management for hardware and software.
• Providing technical support across the company (this may be in person or over the phone)
• Setting up G suite accounts for new users
• Installing and configuring computer hardware, software, systems, networks, printers, and

scanners.

• Monitoring and maintaining ILL and SIP lines.
• Should have knowledge and hands on experience on MAC & Windows Encryption.

Who can apply for this role:

• Individuals with good knowledge of IT products and Inventory management.
• Should you have a minimum of 4 years’ experience.
• Should have hands-on experience on IT-Helpdesk toll.
• Should possess good communication and multi-task handling skills.
• Should Have basic knowledge of DHCP, DNS.
• Strong hardware troubleshooting skills.
• Should have good knowledge of how to upgrade firmware and BIOS
• Should have hands-on experience on GSuite.
• Should have hands-on experience on Exception requests
• Should possess excellent troubleshooting skills on Windows Desktops OS & Mac OS