Roles and Responsibilities
Will work closely with the General Manager IT/ ITES & Quality and 3rd party development consultants. The Systems Analyst position require strong business skills and would be responsible for reviewing, analyzing, and occasionally modifying systems, support application systems and customer requirement. The incumbent will consult with users to identify current operating procedure and to clarify program objectives. The incumbent will also be responsible for writing documentation to describe custom configuration of applications and operating procedure to liaison with 03rd party application development consultants.
Basic Job Description: –
Leadership
Generates enthusiasm among team members and subordinates.
Manages to create a system driven environment.
Proactively seeks opportunities to serve in challenging roles.
Challenges others to develop as leaders while serving as a role model.
Manages the process of innovative change.
Teamwork
Facilitates effective team interaction.
Co-ordinates with the Branch team members to build a robust & customer centric process.
Client Management: –
Develops relationship with internal client personnel that help enhance client ties.
Communicates effectively with internal clients to identify needs and evaluate alternative business solutions.
Handle customer onboarding in the System with proper project management approach.
Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
Manages client exceptions effectively.
Duties and Responsibilities: –
Analysis and Solution Definition
Quickly understands the business issues and data challenges of users Technical Recommendations and Testing.
Leads Testing and deployment efforts.
Ensure issues are identified, tracked, reported on, and resolved in a timely manner.
Identifies Software system strengths and weakness and suggests areas of improvement.
Reviews and edits requirements, specifications, business processes and recommendations related to proposed solution.
Works with developments team (Inhouse/Vendor) to identify required changes.
Communication needed changes to development team.
Should draft the Business Requirements Documents – BRS.
Applications Support
Responsible for Incident Management in the developed system.
Ensure System Implementation & Client Rollouts.
Sets up the New Clients & Process in the System.
Responsible for internal procedure documentation adhering to ISO/AEO Standards.
Conducts Trainings as and when required.
Project Execution
Assists in enforcement of project deadlines and schedules.
Takes input from supervisor and appropriately and accurately applies comments/feedback.
Communicates and applies project standards.
Manages resources in accordance with project schedule.
Consistently delivers high-quality services to our clients.
Understand the components of running a fiscally successful project.
Ability to support surge sustainment if a need arises.
Ability to independently travel to all the company locations.
Role:Other
Salary: Not Disclosed by Recruiter
Industry:Courier / Logistics
Functional Area:Other
Role Category:Other
Employment Type:Full Time, Permanent
Key Skills
General ManagementIT ManagementBusiness Analysis
Education
UG:Any Graduate
Company Profile
Acme Services
We are hiring
Company Info
Contact Company:Acme ServicesWebsite:http://www.acme-services.in
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