Acquia Looking for IT Analyst (Apple Device Management) at Pune, Maharashtra Full Time

About Acquia:
Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia has been named a top software company by The Software Report, rated a leader by the analyst community, and named a top place to work by the Boston Globe and the Boston Business Journal. We are Acquia. We are building for the future and we want you to be a part of it!

Position Overview:
Acquia’s global IT support team is seeking an experienced IT Analyst. As a member of the global IT support team the IT Analyst will help support all of our APJ locations and provide off-hours support to our other global offices worldwide while being exposed to the latest technologies.

Responsibilities include, but are not limited to:
Provision/deprovision accounts and perform password resets across all our SaaS systems

Troubleshoot end-user issues with laptops, peripherals, printers or software

Troubleshoot connectivity issues with ISP, network, WiFi or VPN

Troubleshoot issues with audio/video and video conferencing systems

Provide training on IT systems for new hires during onboarding process

Document technical problems, resolutions, and processes for assigned tasks and projects

Procure, setup, and distribute Apple laptops and peripherals to end-users

Maintain computer and peripheral inventory levels

Participate in the implementation of various IT projects

Minimum Qualifications:
Prior experience supporting Apple devices and managing them with Kandji / Jamf / Etc. Apple certified a plus

Must be dependable, reliable, and able to work independently or as a member of a team

Self-starter that thrives in a fast-paced and unpredictable work environment

Strong problem-solving abilities, initiative, and ability to thrive under pressure

Understanding of network principles

Excellent interpersonal and communication skills

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.