Acronis Looking for Technical Support Engineer (Priority) at Mumbai, Maharashtra Full Time

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Technical Support Engineer who is ready to join us in creating a #CyberFit future and protecting the digital world!

As the Technical Support Engineer, you will drive to be the main support technical expert in specific Company’s products or services. Be the person responsible for resolving the customers’ technical incidents using your own expertise and extensive cooperation with the Company’s Engineering departments. Craft solutions, submit bug reports, coordinate complex tasks with other teams (Engineering, QA, DCO, Product Management), communicate with the customers to their complete satisfaction.

Every member of our “A-Team” has an instrumental role and impact on the success of Acronis’ innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.

WHAT YOU’LL DO

Focus on fast and effective technical issues troubleshooting involving various software, networking and hardware environments

Perform technical analysis of customer issues and define plan for fixing them

Direct involvement with the product and engineering teams

Provide technical advices to junior staff members and review technical results, evaluations and analyses

Create Knowledge Base articles, best practice guides and other documentation

WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS)

Fluent English (both verbal and written, Upper Intermediate as minimum)

Ability to describe the details on technical issues in all their complexity when needed

2 or more years of work experience in an applicable industry and role are a plus

Great communication skills and customer focus, ability to prioritize and switch between a variety of time-sensitive issues

Responsible and quick to decide and act

Network troubleshooting (know how to use Wireshark, tcpdump, iperf; experience with deploying and configuring services like DHCP, DNS, L2TP/IPSEC/Open VPN, HTTP servers)

Windows Administrator

Linux Administrator is a plus

Virtualization experience is a plus

Business applications (should be familiar with one or more of the following: MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers)

Passion for troubleshooting, ability to come up with efficient solutions for unordinary issues

Strong internal customer focus with desire to learn all aspects of the business

High level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy

Strong written and verbal communication and interpersonal skills

Outstanding organizational, problem solving, and multi-tasking skills

Team-player and positive attitude, eager to do more and help out, views challenging situations as opportunities

Self-motivated, proactive, and able to work with minimal supervision

Passion and commitment to succeed by working hard and never giving up

• Please submit your resume and application in English

WHO WE ARE

Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.

Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.

Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.

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