Purpose of the Role: Overall in-charge for service delivery for Pune with regard to network operation, deployment, complaint resolution, and customer relationship management. Responsible for functional performance in accordance with company policy and procedures. Manage and develop team. Plan, implement, and manage all the required areas of responsibility to facilitate continuous improvement and personnel growth while supporting company goals, missions, and vision.
Key Responsibilities
Build Operational Efficiency:
Drive Business Results
People Management & Development
Overall Custodian Of Organizational Culture & Values
Key Result Areas
This role has the responsibility of driving efficiency across the Business, providing outstanding leadership to associates and championing ACT’s culture of service, respect and integrity. This role is responsible for maintaining a performance driven environment, drive operational efficiency, and apply the best practices and processes while providing outstanding customer service and supervision.
Desired Skills For The Role
Educational & Experience Requirements
Key Personal Attributes
(ref:iimjobs.com)
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