Responsible for attending IT Helpdesk, SIEM, Requests related to Network LAN/WAN within SLA’s.
Responsible for attending remote user’s network related requests / Issues.
Updating and maintaining Network IT Asset Inventory.
Responsible to working in 24×7 IT Roster.
Install and troubleshooting network hardware (switches, routers and Firewall) and services.
Monitoring Network logs and analysis.
Handling and monitoring cybersecurity controls as per company IS and Compliance policy.
Troubleshooting VOIP and users collaboration services.
Comply with security policies and standards.
Reporting of security incidents, weaknesses observed immediately to the IS Manager.
Following client mandates controls and practices.
IT Network MIS.
Responsibilities
In-depth knowledge of L2 technology and protocols like VLANs, VLAN Tagging (IEEE 802.1q), LACP, VLAN trunking, STP (IEEE 802.1D and Other 802.1 implementations.). Configuring knowledge on Viptela, Cisco and Juniper routers and switches.
Configuring Palo Alto, SonicWALL and Cisco ASA Firewall – Network Address Translation (NAT) and Port Address Translation (PAT), Security context, Failover, ACLs, port channel, Interface redundancy, ISP Redundancy, transparent firewall.
Strong knowledge in VPN: Design, Implementation Scenarios, Connectivity troubleshooting and other Algorithms such as DES, 3DES, MD5, SHA, PKI, IPSEC Site to Site & Remote Access VPN.
Good working knowledge of Security related products like IPS/IDS, UTMs like URL Filtering, AV, Anti-Spam and High Availability.
Experience in maintaining telecom links – Internet, Lease links, MPLS, Metro Ethernet and PRI.
Experience in handling Collaboration tools and network Monitoring tools.
ISO 27001 processes knowledge.
Good communication skills.
Actively listens and seeks feedback.
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