Acute Informatics Private Limited Hiring For Desktop Support at Bengaluru / Bangalore ,  Full Time

Give permanent Fix to the Desktop, Printer problems, basic LAN & server support issues
Remote Call Closure within Norms
Follow-up the Checklist(s)
Load/reload standard build operating system & configurations,
aware of Installation & troubleshooting of critical applications & their usage guidelines,
Participate in new application support workshops, in DR related activities and in Preventive Maintenance activities
Root Cause Analysis for repeat calls.
All the Desktop (Including standalone PCs ) shall be updated with the Latest Antivirus pattern. Raise timely alert and take immediate action to mitigate any virus outbreak
Data submission for Daily, Weekly & Monthly summary report
For AMC case follow up with Wipro spare cordinator for call closure, With Supervisor approval provide Standby solution to the user.
Call logging & follow-up action with the principal Vendors (IBM & Dell) for warranty related incidents keeping helpdesk informed
Troubleshoot and resolve incidents (Hardware and Software) related to desktop and associated peripherals
Troubleshoot Network connectivity (LAN) issues
Escalate the problem to the Technical Specialist & to Regional / National Team Lead(s) if not resolved
Installation of desktop and hardware like CD-ROM, soundcards, etc
Operating Systems (OS) installation / re-installation, upgrades and patches for desktops
Software installations such as MS-Office, Acrobat Reader, mail client etc
Installation of anti-virus on desktops and remove Virus
Awareness & acceptence for Best Practise roll out.
Desktop Installation, Movement, Assign & Change
Installation of anti-virus on desktops and remove Virus
Configuration of Print devices (network and local) on desktops
Desktop Configuration – Network, mail client, internet etc
Co-ordinate with vendors for support