Build and configure redundant links, equipment (switches & routers) to handle eventuality & reduce down time.
New authentication configuration using Cisco Secure ACS (TACACS).
Monitoring thresholds for router CPU usage, memory usage, bandwidth usage, error % Dropped Packets.
Follow-up on Unresolved incidents with end users / vendors / on site engineers if required.
Escalation of unresolved incidents to L2 engineer.
Performing router, switch, and modem reconfiguration
Coordinating with the vendors for the WAN uptime
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