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Technical Support
Acute Informatics Private Limited Hiring For Urgent Opening for the post of Service Desk/Help Desk at Mumbai City , Full Time
Knowledge of Active directory and Basic troubleshooting knowledge for Internet/LAN
Experience of handling calls / tickets from end user over phone and provide L1 support.
Experience of Logging and updating tickets (with accurate and descriptive comments) on Helpdesk tool (provided by Colgate)
Experience of following standard processes for forwarding tickets, as required, to the next appropriate Team/level of support
Assign correct priority to incidents/SR/CR via Helpdesk tool (Provided by Colgate)
Escalate issues / tickets which are going beyond the service levels to respective Colgate stakeholders.
Track all the issues and send status updates on the progress
