1) Handling complex issues which are not resolved by L1 and L2 engineers
2) Manage the team with attendance and leaves
3) Guiding and coaching the team whenever required
4) Assign tasks to L1 Engineers to attend Desktop and Laptop cases for minor troubleshooting
5) Handle user escalation Provide immediate workaround for P1 issues and do a follow up with
concern vendors for permanent fix
6) Attend daily meetings and conference calls with latest updates on ground
7) Monitor Service desk tickets, reassign the tickets to suitable engineers based on the priority,
and maintain agreed terms (any ticket should not in Open status for more than 4 days) to solve
the issues. Ensure all tickets are being addressed properly before closing them
8) Reopening of tickets should not be more than 2% handling complex issues which are not
resolved by L1 and L2 engineers
9) Manage the team with attendance and leaves
10) Guiding and coaching the team whenever required
11) Assign tasks to L1 Engineers to attend Desktop and Laptop cases for minor troubleshooting
12) Handle user escalations
13) Provide immediate workaround for P1 issues and do a follow up with concern vendors for
permanent fix
14) Attend daily meetings and conference calls with latest updates on ground
15) Monitor Service desk tickets, reassign the tickets to suitable engineers based on the priority,
and maintain agreed terms (any ticket should not in Open status for more than 2 days) to solve
the issues
16) Ensure all tickets are being addressed properly before closing them
17) 8+ year experience – BE / BCA / MCA CCNA/ CCNP/MCSA/MCP/ Server Virtualization
certificate
Job Type: Full-time
Salary: ₹8,086.00 – ₹29,952.52 per month
Day range:
Shift:
Ability to commute/relocate:
Education:
Experience:
Speak with the employer
+91 7600862656
Location : Matunga Education : BSC IT / Diploma /BE Job Profile : – OS Installation – Troubleshooting – Breakdown...
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