1) Good written and verbal communication in English
2)Good Technical Knowledge
3) Able to manage/ influence customers
4) Excellent Problem Solving Skills
5) Logical Thinking
6) Basic Business Etiquette
7) Customer focused
9) Second level support for all the incidents
10) Minimum one relevant certification such as A+ / Comp-TIA or any equivalent certification within 6 months from the time resource is on boarded into the project
11) 3-4 Years of Experience
12) Skills Validation will be enabled at all skill levels for New Hires and assessment score will be shared with EXL Nominated SPOC on quarterly basis up to 2 Quarters
1) Act as Senior Engineers
2) Contribute towards creation of knowledge base/ site specific knowledge/ SOPs
3) Develop working relationship with EXL stakeholders
– Troubleshoot problems with Laptop Hardware and OS
– Configuration of devices attached to laptops ( PDA)
– Laptop IMAC
– Application support – Desk side for business applications as per SOP provided by EXL
– as per project
– Responsible for all desktop controls across the enterprise (Encryption, AV, Patch, Software, Admin rights etc.)
– Wipro Competency framework for skills assessment & Validation will be performed quarterly for all skill levels and assessment score will be shared with EXL Nominated SPOC.
Job Type: Full-time
Salary: ₹8,086.00 – ₹30,220.91 per month
Day range:
Shift:
Ability to commute/relocate:
Education:
Experience:
Speak with the employer
+91 7600862656
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