Job Details
Job Title DevOps-EUS Support Lead Department Information Technology
Level Junior Management Function / Sub Function Information Technology
Reporting to Location Ahmedabad
Job Objective
To manage IT Operation of End users – like monitoring ticktets [Incident & Request] on regular basis
IT Asset – Hardware & Software management, Consumable Managerment
Co-ordinate with end users, partners for end user incident & request resolution
IT Operation reporting to IT leadership
Roles and Responsibilities
Strategic Roles & Responsibilities Day to day operation for tickets of end user
Incident Management
Partner stakeholders
Hardware Asset management
Software Asset management
Consumables Management
Co-ordination for invoice processing and payment
IT Policies & process adherence
Insurance data management and co-ordination with Insurance team
SLA monitoring for tickets
Technology and IT Enablement ITIL background
Improvement in IT services [SIP]
Automation of IT request for better user experience
Process of invoices and traking for payment
End user Training for IT services and tools
KRAs with Outcomes ( Jobs which brings value to the organisation)
Domain Keys Result Ares Outcomes
Infrastructure 1 Maintain SLAs of tickets As per Contract with partner
Info Security 2 Maintain compliance of end points As per Contract with partner
Infrastructure 3 Asset Management for End user inventory Maintain stock against request
Infrastructure 4 Tracking of invoices for payment Timely payment to vendor
Infrastructure 5 Operational Projects As per timelines of projects
Infrastructure 6 Operational Activity
Infrastructure 7 Partner Stakeholders Governance with partner
8
9
10
Stake Holders
Internal External
Business users IT out sourcing partners
One IT team IT material & service suppliers
Funticons like admin, Security etc OEMs
Qualifications
BE / B.Tech
Primary Location: IN-IN-Ahmedabad
Work Locations: Ahmedabad Ahmedabad Ahmedabad
Job: Adani
Organization: Corporate Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting: May 16, 2022, 9:44:24 AM
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