ADCI HYD 13 SEZ Looking for Technical Support Tech I at Hyderabad, Telangana Full Time

2+ years’ hands-on IT Support experience in a production environment.

2+ years’ experience supporting Microsoft Windows 7 or Windows 10

Proven skills in PC repair, troubleshooting, deployment, and liquidation.

Experience supporting one or more of: Mac OS X or Linux.

Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications.

Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users.

Job summary

Are you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon Global IT Support! We’re looking for people who strive to “Work Hard. Have Fun. Make History.”

Amazon, is seeking bright, adaptable, and hardworking applicants to work at our Corporate Offices in the National Capital Region, India. IT Support Engineers work with Amazon teams to provide and support the IT equipment and services they need. We treat Amazon employees as our customers and provide timely, accurate, and professional support. A successful IT Support Assoc II excels in a fast-paced, team environment and possesses excellent communication skills. They have a high degree of technical aptitude over a large scope of IT software, hardware, and networking disciplines.

Regular activities include:
Windows/Mac/Linux OS deployment

Providing remote tech support

User hardware/software/peripheral support

LAN troubleshooting and support

Hardware procurement and asset management

Creating and maintaining documentation

Enterprise support experience with Mac or Linux system support & troubleshooting

Advanced application support experience including support for Microsoft Office

Experience supporting Windows 10

Networking & Telecom skills

Data Cabling / Computer Facilities

Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation/ Age.