Are you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon Global IT Support! We’re looking for people who strive to “Work Hard. Have Fun. Make History.”
Amazon, is seeking bright, adaptable, and hardworking applicants to work at our Corporate Offices in the National Capital Region, India. IT Support Engineers work with Amazon teams to provide and support the IT equipment and services they need. We treat Amazon employees as our customers and provide timely, accurate, and professional support. A successful IT Support Engineer I excel in a fast-paced, team environment and possesses excellent communication skills. They have a high degree of technical aptitude over a large scope of IT software, hardware, and networking disciplines.
Regular activities include:
Windows/Mac/Linux OS deployment
Providing remote tech support
LAN troubleshooting and support
Troubleshooting AV systems, particularly large or complex integrated systems
Key job responsibilities
A day in the life
As an IT Support Engineer, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions. You are able to manage large projects with minimal guidance that affect multiple locations in a region. You are able to resolve customer issues in time of crisis to get them working again. You are actively expanding your scope of knowledge by learning about software design patterns, data structures, AWS technologies and distributed systems concepts.
Cisco CCNA or CCNP certification
Experience in Linux, Microsoft, and network systems administration
Strong troubleshooting skills of very complex systems
Excellent written and verbal communication skills
Ability to manage high priority projects
Excellent analytical skills
Familiarity with major Internet routing protocols, BGP, OSPF.
Ethernet and IP networking knowledge and experience in the application of IP protocols.
Substantial background in large scale datacenter network implementations and support.
Experience working in virtualized enterprise networking environments
Knowledge or awareness of IT best practice frameworks (ITIL, COBIT) and Operational Excellence concepts or methodologies is a plus