Job summary
At Amazon, we strive to be Earth’s most customer-centric company where we can find and discover anything we want to buy online. We hire the world’s brightest minds, offering them an environment in which one can relentlessly improve the customer experience. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun.
Amazon’s IT Services Support team provides highly-available IT support for Amazon employees worldwide. We provide support for all used client applications, operating systems, email, VPN, mobile devices, and common collaboration services such as SharePoint and Exchange. Our customers may engage us via phone, chat, in person, or trouble ticketing.
You will manage local and/or remote resources and assist the global organization to define the perfect customer experience and own the strategies to create that experience. You will help the group develop and leverage their knowledge base to expedite the resolution of recurrent issues. You will identify ways to proactively reduce requests through automation, documentation, and process improvement. You will set high standards for issue handling, escalation and problem management across the organization and guide the team with metrics and goals that clearly measure their success.
You will work alongside a group of leaders to define the priorities and track the metrics and key performance indicators within the organization as a whole. You will hold service owners accountable to resolve issues on behalf of your customers.
Responsibilities include:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/en/disability/us
Job Description for IT Senior:- Keep computer systems running smoothly and ensure users get their problem solved. install and configure...
Apply For This JobPosition Description CA-T&M-ASE-PCO Your future duties and responsibilities Required Qualifications To Be Successful In This Role Insights you can act...
Apply For This JobJob Description: #LI-DNI 1+ years of skilled recruitment expertise. Strong recruitment life cycle/ End to end recruiting knowledge. Which involves...
Apply For This JobRoles and Responsibilities Source candidates from various job portals for our IT needs, and handle end-to-end recruitment cycle Conduct pre...
Apply For This JobWork with development teams and product managers to ideate software solutions Design client-side and server-side architecture Build the front-end of...
Apply For This JobFull Job Description IT Administrator Responsibilities 1. Monitoring and maintaining networks and servers. 2. Upgrading, installing and configuring new hardware...
Apply For This Job