ADCI Maharashtra Looking for Technical Support Associate , D2AS at Maharashtra Full Time

Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply

Shifts: Rotational

Benefits: NSA, OT, ZETA and Internet Reimbursement

Job summary

Digital Device Technical Support (VTS) – It is a ‘Work from Home’ and “Work from Office” model for India D2 Team which deals with Devices & Digital content. VTS associates are expected to work from a location approved by Amazon for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and ‘work-like’ environment at home location so that associates can deliver their best in terms of productivity and quality.

Key job responsibilities

• Action oriented, self-disciplined and organized
• Effective time management skills and ability to prioritize work time to ensure productivity and department standards
• Ability to communicate clearly with both internal and external customers
• Good comprehension skills – ability to clearly understand and address customer issues appropriately
• Good composition skills – ability to compose grammatically correct, concise, and accurate written responses
• Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
• Good typing skills
• Well versed with different features of smart devices and application
• Knowledge about Amazon Devices & Digital content
• Should be flexible to work in shifts

A day in the life

At Amazon, we want you to help share and shape our mission to be Earth’s most customer-centric company. The spirit of invention is part of our DNA and helps drive Amazon’s evolution from Web site to e-commerce partner to development platform. We do this every day by inventing elegant and simple solutions to complex technical and business problems. We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers.

• Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
• Ability to approach problems logically and rationally
• Action oriented and self-disciplined
• Organized and detail-oriented
• Ability to quickly and effectively prioritize work time in various departments to meet business need
• Ability to maintain composure in highly escalated situations