Amazon.com is looking for a dynamic and motivated IT Support Engineer to join their IT Services Team. If you are customer-focused with strong problem-solving skills and have experience with Chrome OS and Windows environments, we want to talk with you.
As a member of the team you will have the opportunity to develop your career by maintaining and supporting Amazon’s unique corporate infrastructure, service platforms and employees. This is a challenging role that demands strong communication skills, technical, analytical and problem-solving competencies and most importantly, customer obsession.
Key job responsibilities
Provide ticket-based, walk-up and remote Helpdesk support for Amazon’s growing multi-site user base and environments.
Direct internal and external service provider engagements, as needed, in the processing of support requests for effective and timely resolution of issues.
Manage various routine processes such as new hire onboards, computer life cycle management, asset management, computer imaging, hardware warranty support and hardware recycling.
Participate in the development, implementation and administration of processes and procedures to ensure the reliability, recoverability, and optimum performance of user hardware and local services.
Work in tandem with the rest of the IT Operations team to uphold system SLAs with a rotating On-call schedule for production support issues.
Research, procure, vet and deploy new hardware and software solutions.
Undergraduate degree in an IT discipline.
Experience with managing or deploying enterprise services such as Voice gateway, Active Directory, Cisco network device, and OS imaging etc….
Willingness to travel on occasion to remote offices domestically and internationally.
English language, fluency in written, basic in verbal
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