ADCI Tamil Nadu Looking for IT Support Associate II at Chennai, Tamil Nadu Full Time

2+ years’ hands-on IT Support experience in a production environment.

2+ years’ experience supporting Microsoft Windows 7 or Windows 10

Proven skills in PC repair, troubleshooting, deployment, and liquidation.

Experience supporting one or more of: Mac OS X or Linux.

Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications.

Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users.

Job summary

Are you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon Global IT Support! We’re looking for people who strive to “Work Hard. Have Fun. Make History.”

Amazon, is seeking bright, adaptable, and hardworking applicants to work at our Corporate Offices in the National Capital Region, India. IT Support Engineers work with Amazon teams to provide and support the IT equipment and services they need. We treat Amazon employees as our customers and provide timely, accurate, and professional support. A successful IT Support Engineer I excels in a fast-paced, team environment and possesses excellent communication skills. They have a high degree of technical aptitude over a large scope of IT software, hardware, and networking disciplines.

Regular activities include:
Windows/Mac/Linux OS deployment

User hardware/software/peripheral support

Hardware procurement and asset management

Creating and maintaining documentation

Maintaining daily inward outward & stock register of IT assets

Verify & process invoices for smooth flow of vendor payment

Update daily asset allocation on Inventory management tool (desktop, monitor, laptop, phone etc)

Perform daily updates/regular audits on inventory for allocated assets & movement assets

Responsible to forecast the procurement request based on inventory audit.

Create monthly hardware failure report based on daily asset check list

Weekly validation of assets in inventory using daily asset checklist

Conduct periodic internal and external audit as per the defined process using Fixed Asset Register.

BASIC QUALIFICATIONS

• 2+ years’ hands-on IT Support experience in a production environment.
• 2+ years’ experience supporting Microsoft Windows 7 or Windows 10
• Proven skills in PC repair, troubleshooting, deployment, and liquidation.
• Hands on experiance in asset management
• Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users.

Preferred qualifications

• Enterprise support experience with Windows system support & troubleshooting
• Advanced application support experience including support for Microsoft Office
• Experience supporting Windows 10
• Networking & Telecom skills

Enterprise support experience with Mac or Linux system support & troubleshooting

Advanced application support experience including support for Microsoft Office

Experience supporting Windows 10

Networking & Telecom skills

Data Cabling / Computer Facilities

Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation/ Age.