ADCI Tamil Nadu Looking for IT Support Associate II (WH), IT Services, India at Chennai, Tamil Nadu Full Time

• 3+ years’ hands-on IT Support experience in a production environment.
• Basics of Inventory and vendor management.
• 3+ years’ experience supporting Microsoft Windows 7 or Windows 10
• Proven skills in PC repair, troubleshooting, deployment, and liquidation.
• Experience supporting one or more of: Mac OS X or Linux.
• Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications.
• Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users.

Job summary

We are Amazon; we pioneer.

Since opening in 1995, we’ve been pushing the boundaries of possible further and further. We’re also working to become Earth’s most customer-centric company. We’re seeking a driven IT Support Associate II to join our IT team in Hyderabad, India.

The Corp IN ITSS team is accountable to manage all IT infrastructure and end user equipment deployed across Amazon Corp facilities across India. The Logistics team within ITSS is responsible to provide end to end logistical solutions for this equipment that includes forward and return shipping of hardware including laptop to employees, lifecycle management, demand planning, supplier readiness, material management. This includes supplier engagement and facilitation of requirements gathering with multiple other teams to forecast and plan for multiple strategic initiatives.

This role will focus on all IT activities like hardware/software/ troubleshooting and purchase order (PO) issuance and management, order cost tracking for IT repairs, risk identification and mitigation, managing IT service under the logistics support team.

Key leadership traits required include the ability to influence and form strong partnerships with vendors, internal business stakeholders in managing multiple complex and competing priorities simultaneously.

Key job responsibilities

• Windows/Mac/Linux OS deployment and trouble shooting
• Handling hardware repairs, spares procurement and asset management
• Co-ordinating with vendors and vendor representatives for repairs or replacements.
• Updating the asset management tool once material received
• Creating the report of assets in store and procurement
• Providing remote tech support
• User hardware/software/peripheral support
• Maintains inventory, performing periodic counts of stocks
• Excellent MS Office skills (Word, Excel, Outlook)
• Willingness to travel is required
• High level of customer orientation.
• Responsible for handling all tech escalations and troubleshooting for all shipping sites.
• Supporting shipping team in all day to day activities.
• Willing to shift to any major city (Metro) within short time of notice if requirement arises
• Enterprise support experience with Mac or Linux system support & troubleshooting
• Advanced application support experience including support for Microsoft Office
• Experience in supporting Windows and MAC
• Networking & Telecom skills
• Data Cabling / Computer Facilities