Adenza Looking for Tech Support Specialist at Mumbai, Maharashtra Full Time

Division Overview

IT division comprises multiple teams tasked with delivering higher quality products and services to internal and external users. The Core Product and Core Development teams are responsible for maintaining and evolving the ControllerView data management and reporting platform. The Innovations team develops cutting-edge technology add-ons. The Cloud DevOps team develops and supports the Adenza award-winning RegCloud SaaS offering. Finally, the combined Corporate IT and Security teams ensure the availability of secure, dependable, and stable internal infrastructure.

Team and Role Overview

The Tech Support Specialist must be able to communicate well with user groups who have varying technical abilities. Be patient and able to gather information, follow processes and procedures, and work with a global team to support our users. Quality is key with an ability to understand what users are really asking for and execute with the proper approvals or processes. Must have a desire to learn and do things right away. Ability to follow documentation and a willingness to contribute to a team to help move everyone forward.

Responsibilities

Provide day to day end-user technical support for Calypso’s employees

Understanding of corporate networks, LAN/WAN infrastructure (Networking, wireless, VPN, security, etc)

Responsible for day-to-day uses of various cloud technologies to support and provision/de-provision users (O365, Hosted VOIP, Box, etc)

Responsible for end-user support and management as related to the corporate environment (Windows and Mac toolsets, etc)

Work with team on special projects to improve and upgrade infrastructure – Windows 10 upgrades, corporate standards, inventory, documentation, clean-up, etc

Ability to use ticketing systems (Jira) to track and manage End User requests.

Ability to track user hardware/laptop/software inventory.

Ability to keep track of multiple tasks and follow up on users’ requests and support needs.

Work with vendors to troubleshoot end-user issues.

Understanding of when to escalate or ask for proper authorization and approval for requests.

Other duties as assigned by management.

Skills and Requirements

2+ years of experience as a Tech Support/Desktop Support role leveraging excellent communications and customer service skills to support an organization

OS knowledge – strong knowledge of Windows 7/8/10 and Mac OSX. Knowledge of Microsoft Windows Server 2008/2012r2, Linux: Red Hat/Centos, VMWare ESXi 5/6 all a plus

Hardware knowledge – strong knowledge in i386 laptop hardware mfg such as Lenovo and Apple MacBook hardware. Some knowledge in other corporate infrastructure such as basic server hardware, network switches, wireless infrastructure, corporate infrastructure, etc

Security/Networking knowledge – Knowledge of networking technologies (IP, DNS, DHCP, VOIP, Video Conferencing, AV platforms, etc)

System/Application knowledge – Knowledge/experience in Office365, SharePoint Online, Box, Active Directory, Exchange, PowerShell, Windows systems/Microsoft knowledge, Single Sign-On, Unified Communications, VMWare vCenter/vSphere or other virtualization capabilities, and other technologies as appropriate

More About Us

Our Office:
Adenza Mumbai is located on the 2nd floor of the Ackruti Center Point building. We’re very close to Chhatrapati Shivaji Maharaj International Airport, and Five Star hotels. We have excellent transport links nearby, including Andheri Metro and railway station. Many restaurants are just opposite our building. We have two large offices with a modern cafeteria with a coffee vending machine, coffee/tea/snacks are always available games as well. Two boxes of fresh fruit are delivered once a week.

Why Apply:
Adenza’s mission to pioneer innovative technology offering efficient, accessible, and transparent, fully integrated solutions is only achievable due to our outstanding workforce. The fusion of deep technical knowledge with the element of human passion, understanding, and energy is what makes Adenza’s employees exceptional. At Adenza, we offer great opportunities to collaborate on challenging and relevant issues in financial services and technology. As we continue our exciting growth trajectory, we recognize how important investing in the best talent across the globe is. Are you self-driven, innovative, execution-focused, and customer-centric? If yes, we want to invest in you.

Adenza is an equal opportunity employer (EOE). We are dedicated to building and supporting a culture of diverse perspectives and talents as well as inclusivity to support individual growth and superior business results.

#LI-PP1

About Adenza

Adenza provides customers with end-to-end trading, treasury, risk management, and regulatory compliance platforms which can be delivered on-premise or on-cloud. We enable the world’s largest financial institutions to consolidate and streamline their operations with front-to-back solutions integrated with data management and reporting. We give them a single source of truth across the business.

With headquarters in London and New York, Adenza has more than 60,000 users across global, central, and regional banks, broker-dealers, insurers, asset managers, pension funds, hedge funds, stock exchanges and clearing houses, securities services providers, and corporates.

Not quite right? Register your interest to be notified of any roles that come along that meet your criteria.

Register Your Interest

Department

Corporate IT

Employment Type

Permanent – Full Time

Location

Mumbai, India