Under such scenario, role of an IT head has become more important.
The position now demands –
Job Challenges
Align IT with business goals by controlling IT costs and increase efficiencies
KRA1
Safety (S1)
KRA2
Sustainability (S1) & Cost (C1)
KRA3
Customer Centricity (C2)
KRA4
Systems / Organization/
Process / Governance
(S2)
KRA5
Projects / Technology Uplift
KRA6
People (S2)
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