ADIWPL Looking for Data Center (DC) Help desk Coordinator at Bengaluru, Karnataka Full Time

The Help Desk Coordinator acts as first level technical support in responding to incoming calls troubleshoots, diagnoses, investigates, and resolves technology problems through discussions with end-users, monitoring servers and network traffic.

Knowledge of:
Hardware such as: motherboards, CPU’s, DVD/CD-RW’s, printers, etc.

Microsoft OS versions and Office Suite versions

Customer service experience in a Technical Help Desk or Data Center/NOC environment.

Computer operations procedures, operating systems, and platforms.

Current techniques and capabilities of personal computers, local area networks, and wide area networks.

Skilled in:
Communicating effectively in writing as appropriate for the needs of the audience.

Verbally communicating with others to convey information effectively.

This is a 24/7 operation, must be able to work rotating shifts, weekends, holidays and rotating days off.

Essential Job Tasks

Operates and monitors servers and peripheral equipment located in the Data Center/NOC.

Recognizes, researches, isolates, and resolves information systems problems.

Manages several tape libraries and ensure off-site media storage is maintained, properly labeled and rotated.

Completes shift mail run to various locations delivering reports and backup tapes as needed.

Keeps current on all supported technologies and procedures.

Responds to end-user calls regarding PC software, hardware, and server application problems.

Operates and monitors all computer systems, networks, and peripherals in the NOC.

Strives to learn the job functions of the position’s immediate superior as well as peer level positions with which the individual interacts.

Fulfills departmental requirements in terms of providing administrative notification during periods of illness, vacation or education.

Be present at work site to perform assigned tasks at the times and dates scheduled and assigned by the supervisor.

Resets network and/or application passwords.

Assists in coordinating the resolution of application/software systems problems impacting production.

Maintains contact with users on operational and production problems.

Assists Senior/Lead level Help Desk Coordinator and/or Technical Support personnel, as requested.

Recognizes and identify potential areas where existing policies and procedures require change, or where new ones need to be developed.

Assists in resolving technical computer operations equipment problems.

Logs documents and maintain history records on Information Technology production problems.

Insure backups and restores are completed in an efficient and timely manner for all servers.

Delivers media to offsite storage and insure media storage is maintained and rotated properly.

Replaces broken printers

Please email your resumes to:[email protected]

Are you looking for a Career and not just a job? Then you need not look any further and you have landed at the right page!

Why join us? We will present you some compelling reasons which will make work at ADIWPL a lucrative career:

Challenging work environment where learning is a never ending process

State of the art technology projects putting into use latest technology trends for the benefit of improving the day to day life of people

Flexible work environment

World class projects

Competitive pay package

Safe work environment

Gender neutral work environment

Indian Company with a global outlook and reach