Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The Network Security Engineer will work within Adobe’s Network Security Operations team.
. Uses technical knowledge on number of security technologies to analyze and respond to changes requested by internal users.
. Be able to perform changes on multiple security platforms in organized manner.
. Monitor all security related alerts from various security platforms and technologies
o Take appropriate actions based on alerts seen.
. Would need to work with vendors in specific scenarios.
. Serves as a point of contact for implementing critical and complex client request, document the changes and troubleshoot issues when required.
. Also responsible for developing and documenting work processes and trains other members of the team.
Responsibilities:
. Support, troubleshoot, configure, manage, and upgrade FW, WAF and a wide variety of other security products.
. Reviews requests related to new firewall policy requests.
o Implements approved firewall policy change requests.
. Perform network troubleshooting to isolate and diagnose common network problems, using strong TCP/IP networking skills.
. Respond to inbound requests via phone and other electronic means for technical assistance with managed devices.
. Respond in a timely manner (within documented SLA) to configuration, maintenance, incident management, and other requests.
. Document actions in ticketing system to effectively communicate information internally and to customers.
. Respond to needs and questions of customers concerning their access to network resources through their managed device.
. Troubleshoot and resolve connectivity problems independently and understand escalation procedures.
. Resolve issues related to:
o Firewall policies
o NAT policies
o Routing
o VPN
o Application identification issues [App-ID]
o Logging and Monitoring
. Would need to extract logs related to various platforms from Splunk.
. Create custom documentation for internal needs.
. Attend vendor-specific meetings and conferences for business and professional development.
. Responsible for testing and configuring new products and technologies.
. Perform other duties as assigned.
. Ability to work in 24×7 environment.
Qualifications
. Experience with implementing Security/NAT policies on Firewalls [Palo Alto Experience preferred, PCNSE certified]
. Sound understanding of IP Stack
. Practical expertise with TCP/IP networking required
. Minimum 1-2 years of experience with preferably more than one of the following technologies: Palo Alto Networks (Firewall, Wildfire, URL filtering, etc.), Juniper, etc.
. Exposure to Enterprise Logging and Monitoring solutions required – Splunk, Qradar
. Minimum 1 year of experience with one or more of the following management platforms required Palo Alto Networks Panorama, F5 WAF, Firewall Analyzers [Tufin/AlgoSec/FireMon]
. Bachelor’s Degree in information technology, Information Security/Assurance, Engineering or related field of study preferred at least four years of related experience and/or training (in addition to experience requirements below) or equivalent combination of education and experience preferred
. CCNA, Security+, ACE, PCNSE preferred
. Candidates with automation experiences preferred
. Strong interest in technology and a desire to learn and grow in applicable technologies field is required. Skills and knowledge must be kept current, including ongoing active pursuit of certifications
. Significant experience with Linux, Windows and Network Operating Systems required
. Strong working knowledge of Routing and Access Control Devices required
. Requires taking responsibility for customer satisfaction and overall success of managed services.
. Requires interfacing with a variety of customers in a polite, positive, and professional manner
. Solid understanding of information security and networking required
. Extensive experience interacting with customers required
. Strong critical thinking and problem-solving skills required
. A passion for information security and data security required
. Detail oriented with strong organization skills required
. Customer service focus required with strong interpersonal skills including excellent written/verbal communication skills
. Will be required to be on-call after hours and weekends on a rotating basis
. May be required to work occasional off-shift hours to cover customer maintenance and on-site activities
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