Adobe Looking for Assistant Manager, Technical Support (US shifts) at Noida, Uttar Pradesh Full Time

locations

Noida

time type

Full time

posted on

Posted Today

job requisition id

R122618

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

At Adobe, we’re changing the world. How? We give people the tools to bring their ideas to life and create content that makes life more fun and work more meaningful. We give businesses and organizations the power to truly engage their customers. We’re the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day-and we’re the ones who harness the massive power of big data to help companies move from data to insight and insight to action by delivering content that people crave most. We’re a company that understands that product innovation comes from people innovation, and that’s why we invest in cultivating leaders throughout the organization. If you’re passionate about leading from where you sit, join us.

Responsibilities

• Direct management responsibilities for all designated resources, team objectives, morale, and culture
• Motivate the team to deliver world-class customer experiences across multiple channels
• Setting quarterly individual goals and providing ongoing performance feedback
• Evaluate measurement criteria to identify trends and drive improvements in organizational performance, including customer satisfaction, operating efficiency, and product quality
• Working cross-functionally to find opportunities to collaborate on process improvement, customer engagements, customer concerns, and local business objectives
• Engaging in support of key accounts and escalation management
• Build relationships with Customer Facing Teams across the organization
• Provide excellence in communication with customers across cases, public forums,, and social media
• Typically supervises small teams of professional and/or support individual contributors
• Typically interacts with subordinates in order to influence cooperation across the team
• Receives direction regarding objectives and the process to achieve them. Provides direction within the established policy/procedure
• Works on issues where analysis of situation or data requires a review of relevant factors; exercises judgment within defined procedures and policies to figure out appropriate action

The Opportunity

We are looking for an innovative, team-focused, and results-driven Customer Care Manager. In this role, you will be responsible for overseeing our Customer Care team of hardworking individuals. You will provide guidance for technical issues, exciting programs, and account management while growing the responsibilities of the team. The ideal candidate for this position has successfully led software and/or SaaS-based customer support/care team, is an innovative problem solver who is passionate about customer success, case deflection strategies and able to articulate the value of Engagement Marketing

Requirements:

• Requires 4-year degree (or equivalent industry experience) and a minimum of 6 – 10 years of experience supporting customers or internal partners in a fast-paced, enterprise-level, mission-critical software support environment
• Minimum 2-3 years of people management experience.
• Superior communications skills (presentation, written, and verbal) and ability to interact effectively with all levels of professional staff. Ability to explain complex concepts simply
• Excellent problem-solving skills and ability to navigate challenging situations in a professional manner
• A proven track record of growing the scope of a team

Technical Skills:
Knowledge of • JSPs, Servlets, Java Script, Java programming;

• J2EE application servers (Websphere, JBOSS, Web Logic);
• UNIX (AIX, LINUX) and Windows Server operating systems;
• Analyzing HTTP logs, Thread dumps, Heap Dumps;
• Databases (Oracle, MsSQL, MySQL);
• Git, Maven for creating hotfixes and catering backport requests;
• Tools such as Eclipse, DB Query browser, SoapUi;
• Networking (TCP/IP, various Network)

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe’s the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer. Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.