Our Growth is Creating Great Opportunities!
Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you’ve had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!
Thanks for your interest in working on our team!
Major Responsibilities:
Performing desktop services.
Providing primary liaison and customer service to the user community.
Providing effective incident and problem resolution using highly automated tools and knowledge base systems.
Responding rapidly to user requests and logged incidents.
Providing problem management process support across groups.
Train users in software tools & procedures
Skills / Qualifications / Training / Experience:
Knowledge of desktop operating systems.
15+ years of experience
Ability to operate IT infrastructure, shut down, and start up systems.
Ability to monitor and tune system performance and watch for abnormalities.
Understanding of viruses and anti-virus methods.
Ability to educate and inform employees about security procedures.
Ability to understand the current IT environment.
Ability to understand server/computer diagnostics.
Good troubleshooting skills.
Ability to understand computer and server hardware/architecture and the operating systems in use.
Ability to understand custom and shrink-wrapped applications.
Ability to understand the various desktop configurations and load sets in use throughout the company.
Ability to understand the networking environment in use.
Ability to identify support trends (for example, 10 people call about the same problem in three hours).
Ability to understand and accommodate the needs of users of remote laptop and other handheld devices.
Ability to administer/use the problem-tracking/call-tracking system
Understanding of the system, line-of-business service, and technologies supported
Fluent written and spoken English
Benefits:
Health insurance coverage for employee and family members
Competitive vacation entitlement
Access to ADVA University
Education Financial Assistance
International exposure
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