Direct Responsibilities
L2 Network Engineer
Operational Management:
-Providing support for NICE call recording & Etrali / IPC Turret system.
– Monitoring of NICE & Etrali / IPC PAN India Setup
– Configuration & troubleshooting of NICE & Etrali / IPC-related issues by resolving them with maximum customer satisfaction
– Act as the front-line T1/2 technical contact to interact with customers (business partners and direct customers)
– Installation of Etrali/IPC Products i.e. Jade installation & Unifymas server installation etc.
– Installation of NICE/Etrali/IPC/ product update packs and hotfixes, if any.
– Maintain MIS (Incident/ Request /Changes) reports
– Maintain recorded user List (monthly ) in sync with the voice team
– Configure and Troubleshoot for any other OEM Product and technology like Cisco, Microsoft, etc.
– Updating antivirus on Etrali/IPC and Nice Servers
– Support for BCP/DR drills
– Support for installing patches every month during weekends
– Installation of additional Nice Licenses
– Coordinate with different internal teams for any new/additional requirements of Server, Database, etc for any enhancements in Nice/Etrali/IPC Infrastructure
Technical and Behavioural Competencies required
– Able to demonstrate the ability to undertake the above responsibilities
– Has expert knowledge of NICE, and IPC Services & added knowledge on Cisco IPT would
– Has working knowledge in designing and delivering NICE application installation
– IPC installation and troubleshooting
– Excellent written and verbal communication skills
– Able to work under pressure and meet deadlines
– Able to demonstrate a high degree of flexibility including shift and out-of-hours working
– Demonstrate a positive, diverse and inclusive attitude that fosters excellent service and Business Satisfaction
– Excellent organizational skills
– Expert knowledge of ITIL disciplines
– Good team and relationship builder with excellent communication skills at all levels
– Excellent documentation skills
Experience and Qualifications required
– Minimum 3-5 years of working experience in the NICE & IPC domain
– Must have managed NICE migration projects
– Certified in NICE & IPC
– Ability to work under pressure
Job Types: Full-time, Regular / Permanent
Salary: ₹20,246.28 – ₹50,000.00 per month
Benefits:
Schedule:
Supplemental pay types:
Ability to commute/relocate:
Education:
Experience:
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+91 9819545845
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