Location India( Hybrid)
Experience 3+ Years
Salary Best in the Industry
Educational Qualification Bachelor’s degree or higher
Domain Preferably life-sciences / pharma
Other Benefits
Health Insurance, Provident Fund, Life Insurance, Reimbursement of Certification Expenses, Gratuity, 24×7 Health Desk
Why Norstella? Norstella unites market-leading companies that all have a shared goal of improving patient access. Each organization (Evaluate, MMIT, Panalgo, Citeline and The Dedham Group) delivers must-have answers for critical strategic and commercial decision-making.
Together, We Help Our Clients
By combining the efforts of each organization under Norstella, we can offer an even wider breadth of expertise, cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data, machine learning and predictive analytics. At Norstella, we don’t just deliver information and insights. We deliver answers you can act on.
The ITOps team deploys and maintains systems, hardware, software, and technology for all business units.
SCOPE OF ROLE
Working closely with the larger IT team, in this role as IT Support Manager you will work with the IT Helpdesk (Hybrid support team) and deliver exceptional support to our colleagues through the helpdesk. The role requires a mix of onsite and remote support, so you will need to be local to and/or able to travel to one of the Norstella India offices up to 3 days a week. This role will manage regional IT Support Specialists, primarily within Norstella India. Reporting to the Director of IT Global Support, you will be responsible for managing issues and escalating where necessary.
These Duties Include But Are Not Limited To
You will ensure that your role is carried out through efficient time management and by providing a high level of quality. You are a confident individual, able work with the larger IT Support team and deliver a high quality service to our colleagues. Given that you will be working with colleagues directly, good communication skills are critical. Solid management and organization skills are also imperative.
Relevant Skills And Experiences
Skills: microsoft applications,process improvement,macos,jamf,intune,microsoft windows,mdm platform management,automation,azure,software,servicenow,azure platform,management,microsoft 365 platform,software setup,documentation,azure virtual desktop,windows,network troubleshooting,azure ad,exchange,teams,itsm tool,sharepoint,problem management,jamf software,remedy,it and hardware,onedrive,communication,service desk management,hardware setup
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