Get to Know our Team:
The Global Service Delivery (GSD) team is responsible for Agoda’s office infrastructure and staff connectivity. We provide the hardware, software, and access to resources that allows staff to achieve their goals. We operate in 10 different countries, providing 24/7 support to all Agoda employees. Whether in the office, working remotely, or traveling, we enable everyone to stay connected. The GSD team uses state-of-the-art cloud management technologies combined with the best of on-site services to manage the latest hardware running Windows, macOS, and Linux.
The Opportunity:
As a First Level Technical Support Manager, you’ll be responsible for leading and managing a team of technical support specialists who provide both remote and in-person support. Your mission is to ensure swift and efficient troubleshooting and resolution of technical issues to maintain the highest level of customer satisfaction. This role demands a comprehensive understanding of our product suite, the ability to effectively lead and inspire a team, and a strong data-driven approach
In this Role, you will get to:
What you’ll Need to Succeed:
#sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #dusseldorf #dortmund #essen #Bremen #leipzig #dresden #hanover #nuremberg #athens #hongkong #budapest #jakarta #bali #dublin #telaviv #jerusalem #milan #rome #venice #florence #naples #turin #palermo #bologna #tokyo #osaka #yokohama #nagoya #okinawa #fukuoka #sapporo #kualalumpur #malta #amsterdam #oslo #manila #warsaw #krakow #bucharest #doha #alrayyan #moscow #saintpetersburg #riyadh #jeddah #mecca #medina #singapore #capetown #johannesburg #seoul #barcelona #madrid #stockholm #zurich #taipei #tainan #taichung #kaohsiung #bangkok #Phuket #istanbul #dubai #abudhabi #sharjah #london #manchester #edinburgh #kiev #hcmc #hanoi #amsterdam #bucharest #lodz #wroclaw #poznan #katowice #rio #salvador #bandung #yokohama #nagoya #okinawa #fukuoka #newdelhi #Pune #Hyderabad #Bangalore #Mumbai #Bengaluru #Chennai #Kolkata #Lucknow #IT #4
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy .
To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.
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