AIMLEAP Looking for IT Admin Desktop Support Engineer L1 at Bengaluru, Karnataka Full Time

AIMLEAP is Hiring:

IT Admin Desktop Support Engineer L1:

Maximum 6 months Experience

Location: Work from Home, Bangalore, India

No of positions: 1 No

Industry: Information Technology

CTC: 1 Lacs to 2.5 Lacs INR

Responsibilities:

• Be the main point of contact for internal IT support
• Troubleshooting basic issues for online systems
• Assist the operations team with ensuring all technical issues are resolved quickly and efficiently
• Communicate effectively with internal staff to resolve issues
• Support on Zoom and remote technical support.
• Maintain technical Support Log of all interactions
• Well versed in Windows Operating Systems Old and new versions
• Knowledge of Features and Functions of the Chrome Browser
• Guide Agents in following troubleshooting steps
• Innovate new Strategies and ideas for solving issues
• Experience with online audio / connectivity / bandwidth issues
• Experience troubleshooting hardware such as computers, routers, Wifi, etc remotely
• Ability to multitask with many people at the same time

Required Candidate profile

You will be reporting directly to the Manager of technology, and maintaining an Interaction Log detailing issues and Actions taken to resolve and escalate issues as required.

Job Type: Full-time

Salary: ₹100,000.00 – ₹250,000.00 per year

Benefits:

• Health insurance
• Internet reimbursement

Schedule:

Supplemental Pay:

Application Question(s):

• Do you have experience in Windows OS?
• Please mention your Notice period

Experience:

• Desktop support: 1 year (Preferred)

Speak with the employer
+91 9567304365