Solutions Delivery Manager
Job objectives:
● Ensure IMS contract and cost target fulfilment
● Ensure integration in customer processes
● Ensure customer satisfaction
● Ensure parts availability at time of need
Primary responsibilities:
Manage operations according to contract:
● Lead the local team delivering the IMS service
● Manage day-to-day IMS service operations
● Manage integration within the customers operations and ensure appropriate
information flow throughout the Satair organization & supply chain
● Provide high quality responses related to any customer or internal requests
● Support the ramp up plan for programme start or new fleet integration
● Provide inputs to and monitor operational KPIs
Manage related interfaces:
● Perform customer stakeholder management and act as antenna for any kind of
information that should be brought back into the internal organization.
● Ensure close cooperation with the internal Satair functions
● Ensure close cooperation with the internal Airbus functions, in particular the CSD & Field Service
community.
● Ensure best practice exchange with the other customer teams and support in
bottleneck situations
Ensure cost efficiency:
● Provide high quality input for internal budgeting such as yearly AOP and
Forecasts as required.
● Manage/support any relevant continuous improvement activities
General:
● Comply with Satair’s mission, values and Quality Management procedures
● Comply with Satair’s guidelines on Ethics & Compliance
● Understand, share and live the Satair values
● Keep the direct reports informed of the status of agreed tasks and of any critical problem areas
● Comment/advise on unsatisfactory situations within the organization, and propose potential
solutions for improvements
● Identify and offer suggestions to improve efficiency
● Be well informed about and familiar with the latest developments at Satair
● Have excellent inter-cultural skills
● Contribute towards a positive and inspiring working environment
Personal & interpersonal skills:
● Customer minded with a strong intercultural awareness.
● Strong analytical skills; ability to see the bigger picture and derive mid to long term
recommendations
● Capability to understand the customer perspective, escape from existing standards, propose
innovative solutions and translate this for the internal organization
● Diplomatic sense and ‘out-of-silo’ mind-set, ability to build successful relations across functions
● Excellent communication and presentation skills
●Think and resolve problems independently, quickly and efficiently
● Possess strong ethics and integrity
● Excellent time management, multi-tasking, and organizational skills
● Ability to work under the pressure of deadlines
● Ability to defend Satair’s business and limit financial risk and with all stakeholders
●Ability to build successful relations across functions
●Self-driven, positive, proactive and with a can-do-attitude
Professional skills:
● Minimum 8 years working experience
● Excellent communication and presentation skills
● Effective organizational and planning skills
● High degree of aviation business understanding specifically in the area of spares support, supply chain management and A/C maintenance
● Technical and process oriented background with the ability to understand and interpret technical
documentation and drawings
● Flexible, able to work under pressure with tight deadlines and successfully deal with unexpected
situations / issues
● Strong knowledge of data analyzing applications such as Microsoft Excel
● Working knowledge of SAP R/3
Management & leadership skills:
● Strong leadership skills
● Ability to bridge distance for outstation management
● Ability to address critical points diplomatically
● Ability to receive and address feedback
● Strong ability to prioritize issues and raise relevant issues
● Ability to recruit people and instruct and train new team members
● Excellent Stakeholder management.
KPI’s:
● Safety: Health and Safety of team members
● Quality: Claim / DR rates
● Cost: Stock levels and investment / Transportation cost / Priority ordering
● Delivery: IMS customer delivery performance against service level
● People: Team member motivation index
Requisites:
To be equipped with a degree in Engineering, Supply chain or business administration (or similar) paired with professional experience in the the aviation aftermarket (or a comparable role), we are looking for a team player with the following experience, skills and mindset:
● 8+ years of work experience, preferably in the aviation aftermarket
● Knowledge of SAP (experience of SD Module- AP1 will be a plus) and Spec2000
● Able to analyse large data packages. Skywise or programming knowledge will be a plus
● High Customer orientation and responsiveness
● Very good in building and managing business relationships
● Autonomous and self-driven
● Knowledge of Basic Business Finance
● English & Mandarin language skills at negotiation level
This job requires an awareness of any potential compliance risks and a commitment to act with
integrity as the foundation for the Company’s success, reputation and sustainable growth.
Airbus is striving for a culture of diversity and inclusiveness with continuous learning, speak up, listen up, and act with integrity and respect. So we welcome any application independent from the social and cultural background, gender, age, disability, sexual orientation or religion of the applicant.
Disclaimer & Notifications:
We bring to the notice of all concerned that Airbus Group India Pvt. Ltd (hereinafter referred to as “AGI”) follows a fair and merit-based employee selection and recruitment practice.
Airbus Group India does not:
● Send job offers from free email services including but not limited to Gmail, Rediffmail, Yahoo
mail, Hotmail and others job
● Authorize anyone to either collect money or arrive at any monetary arrangement in return for
a job at AGI
● Charge / accept any form of consideration or security deposit from job seekers and applicants
during any stage of the selection and/ or recruitment process
● Request for your credit card number or bank account number
It has come to our attention that fake job offers under the aegis of Airbus India or Airbus Group India Pvt. Ltd. have been circulated by unauthorized personnel. On receipt of an interview call for any job at AGI, the candidate may take some measures such as visiting the official website or career site of Airbus to get the contact details to enquire with the Human Resources department of Airbus India regarding such jobs and/or the interview details and any other relevant information
For further information on Airbus India Careers, please click here. Please check www.airbus.com to get the contact details and enquire with the company to confirm if any information that you have received is genuine; do not respond to any fraudulent communication. AGI will not be responsible to anyone acting on an employment offer not directly made by Airbus Group India Pvt Ltd. anyone making an employment offer in return for money or other type of gain is not authorized by AGI and is not offering an approved job. AGI reserves the right to take legal action, including criminal action, against such individuals/entities
**Airbus is proud to be an equal opportunity employer and is committed to creating an inclusive and diverse work environment. AGI selects job applicants (internal and external) on the basis of suitability for the job, and irrespective of gender, marital status, age, sexual orientation, gender identity or expression, nationality, religion, ethnicity or differently abled/ (dis)ability.
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