Airbus Looking for Zoho Sprints – Technical Support at Bengaluru, Karnataka Full Time

Job Description:
Description:
Airbus has started its Digital journey. The objective being to transform the company and to prepare it for

the future. This transformation includes new global governance, new ways of working and the

implementation of digital business services and platforms to enable Airbus to satisfy our internal / external

customers through the early and continuous delivery of valuable software.

Would you like to join a motivating, innovative and Agile working environment that encourages and

supports collaborative spirit, empowerment and cross-functional interaction while valorising IT skills and

competences ?

Within the Airbus Information Management Portfolio, Program, Product and Project Management

(MyPPM) Product Team (DCBB), we’re looking for you to manage IT technical support for Zoho Sprints

(Zoho editor PM app).

MyPPM Product Team (DCBB) is part of the A/C Programmes Product Service Line (DCB).

My PPM Product:
is the toolset which enables teams managing their Portfolio, Programmes, Products and Projects,

regardless of their methods (waterfall, hybrid and Agile/SAFe), processes & sizing

has an end to end accountability from strategy & roadmap definition in line with the company

objectives and business needs, solution delivery and support up to decommissioning

Gathers together more than 12 applications serving more than 35 000 users across all Airbus

Commercial functions

Airbus is looking for an Zoho Sprints – Technical Support (m/f) to join in Bangalore, India.

Challenges are numerous and exciting! Help us drive Digitalization and the Airbus Transformation!

Your Role

Zoho Sprints is an Agile Project Management tool newly included in the scope of myPPM Product (set of

Project & Portfolio Management tools).

This application is a SaaS (Software as a Service) solution by Zoho editor (HQ in Chennai), having 50+

applications in its catalog.

As a member of the MyPPM Zoho Team you will work with Zoho Core Team including members of Zoho

Projects app team. You will work in a diverse and complex environment into the Agile Release Train, your

main tasks will include:
2nd level support activities on Zoho Sprints – working with Zoho editor L3 & Functional L2 in the

team

Co-conducting live user training sessions and supporting users

You are responsible for setting up and implementing robust Operational processes and tools to

ensure a high service quality level : User management, incident management and monitoring.

Incident resolution (ServiceNow)

Supporting Functional counterparts in the business team for user communication (via Google

Site, Google Chat, emails, Google Forms, …)

Users access, users administration, data administration

Collaboration & self-organization with colleagues in MyPPM Agile Release Train (ART)

Proposing improvements of the platform & project ways of working, based on his/her experience

and the feedback he/she gets from users/teams and work closely with the Product Manager,

Product Owner and Functional Support Leader to identify improvements

This role will involve some travel for business from time to time and as such you must be able to travel

accordingly.

This job requires your constant awareness of the compliance and security risks we face in our day-to-

day responsibilities. Your continuous commitment to act with integrity with each other, with your

communities, business partners and suppliers is the foundation of your success and sustainable growth.

The commitment to integrity is supported by your adherence to all internal policies and procedures that

govern business activities. Compliance with these policies will also protect Airbus reputation and brand,

some of our most strategic and important assets.

Qualifications

To be successful, you must have:
1-2 years of experience in Technical support & IT domain

Experience Run activities : incident, knowledge article & access management

Experience in customer interactions: be comfortable when working in direct interaction with users,

supporting customers, providing trainings

Fluent in english (french being a plus)

You hold a degree in Information Technology or a comparable qualification.

You have significant experience in installation and operation of IT Solutions.

Experience ServiceNow

Problem solving skills

Experience in international work environment

Nice to have

Experience in Zoho products (Zoho Sprints specifically) is a plus

Knowledge of Agile methodologies (Scrum, SAFe)

Experience in ServiceNow tool

Experience with project management & associated tooling

Soft skills

Customer success person with a user-oriented mindset

Autonomous & curious with a proactive mindset

Team player and collaborative mindset

Good communication and presentation skills

Result-oriented culture

Success Metrics

Success will be measured in a variety of areas, including but not limited to

A. Autonomy and reactivity

B. Mean time of ticket resolution

C. Customer satisfaction

D. Identification of improvements

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus Group India Private Limited

Employment Type:
Permanent

–

Experience Level:
Professional

Job Family:
Digital

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected] .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.